How you’ll use SaaS in 2019 and beyond: Four predictions

It’s official now. SaaS is everywhere. Cloud computing is computing. The legacy on-prem systems your enterprise has used for years or decades have moved to the cloud (or if they haven’t quite yet, they’re working on it – ask them). SaaS-based startups are coming out of the woodwork to manage, improve and optimize aspects of your life and business you never even considered could be managed, improved or optimized. Culturally, we’re experiencing a global shift in how we expect information and services to be stored, accessed and available. There’s no turning back now.

And as access to the cloud becomes more and more ubiquitous, we’ll need to continue honing the way we use and manage it. Little things about how we operate in the cloud will start to change and evolve, and we will need to make sure our awarenesses and attitudes are changing along with them.

Here are four of those “little things” I predict will make a big impact by the end of 2019:

  1. More SaaS spend will end up on your corporate credit card accounts. Don’t fight it – it’s good for the growth, health and innovative spirit of your business. You want to create a culture of experimentation, in which your people have the freedom and agility to test and pick the right products and solutions for the way they work. The best way to foster that freedom is by allowing people to sign up for SaaS-based solutions on their own, with their p-cards. But – of course there’s a but – this means you need a way to keep track of these subscriptions, so you can monitor what’s being purchased, what’s being used, where there’s overlap, and when you need to start putting parameters around the practice.
  2. You’ll need to pay closer attention to which users have access to which systems. This prediction is closely related to the first, and based on this cultural shift we’re undergoing. Because it’s becoming so easy to sign up for software subscriptions and share access with multiple users, people are more comfortable doing so. This applies to subscriptions purchased on corporate cards, yes, but also to the subscriptions handled through your ERP. How often does an employee ask for access to a cloud-based solution and it’s just handed over without any thought, and not recorded anywhere? What’s your process for removing employees from those same solutions after they leave the company or it’s clear they’re just not logging into the application?  More SaaS equals more forgotten users, and those forgotten users not only lead to massive wasted spend, but to one of your organization’s largest risks of security breach.
  3. You’ll be on higher alert for – and more at risk of – massive data breaches. They’re still coming – more of them and bigger than ever before. You’ve likely heard about what just happened with Marriott – where a breach of its Starwood reservation system exposed the personal information of potentially 500 million people. Here’s what that has to do with you – as much as you hope your users aren’t reusing passwords across the web … they are. It’s almost guaranteed. You can tell them not to and impose strict password standards for the systems you control, but ease of use means they’ll likely be using variations on the same username and password everywhere. Yes, everywhere. You can’t know for sure what they’re doing outside your systems, but you can know when their emails are compromised on the dark web, thanks to Applogie’s newest feature.  
  4. You’ll start saving real money. That’s right – not all of my predictions involve more work or risk for you or your organization. Broader adoption of SaaS & IaaS means you really can start realizing the efficiencies these solutions promise – if they’re managed correctly. 2019 is the perfect time to invest a little in a solution that helps you manage your software commitments, so that you can optimize your investments in all your other subscriptions – and reprioritize the dollars saved into what matters – going forward.

I, for one, am thrilled to see what’s in store for the SaaS market this year. I’m confident these four predictions will become reality soon – I can’t wait to see what other exciting developments come along with them.

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